Introduction:
Welcome to Edullence’s comprehensive ISO 20000-1:2018 Lead Auditor Training Course, meticulously crafted to equip participants with the expertise required to proficiently audit IT Service Management Systems (ITSMS) in accordance with the ISO 20000-1:2018 standard.
This course, proudly offered by Edullence, is tailored for individuals aspiring to become certified lead auditors or professionals aiming to enhance their auditing capabilities to contribute effectively to organizational IT service management.
Course Overview:
Edullence ISO 20000-1:2018 Lead Auditor Training Course provides a thorough understanding of the ISO 20000-1:2018 standard, emphasizing IT service management principles, auditing methodologies, and industry best practices.
Participants will develop practical skills in planning, executing, and reporting audits, courtesy of Edullence’s expertly designed curriculum, enabling them to assess compliance and identify opportunities for enhancing IT service management within organizations.
What Will You Learn?
- Comprehend the requirements and principles of the ISO 20000-1:2018 standard with Edullence's expert guidance.
- Master the fundamentals of auditing IT Service Management Systems, enriched by Edullence's comprehensive approach.
- Develop proficiency in planning, conducting, and reporting audits efficiently, guided by Edullence's experienced instructors.
- Acquire insights into audit techniques and industry best practices, tailored by Edullence's expertise in IT service management.
- Interpret audit findings and recommend actions to enhance IT service management practices, supported by practical examples provided by Edullence.
- Improve communication and interpersonal skills essential for effective auditing through Edullence's interactive learning methods.
Course Curriculum
Introduction to ISO 20000-1:2018
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Overview of IT Service Management Systems
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Key concepts and principles of ISO 20000-1:2018
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Structure and requirements of the standard, meticulously explained by Edullence’s instructors
Fundamentals of Auditing
Audit Planning and Preparation
Conducting Audits
Reporting and Communication
Corrective Actions and Follow-up
Case Studies and Practical Exercises
Certification Exam Preparation
The ISO 20000-1:2018 Lead Auditor training course by Edullence is designed for:
- IT service management professionals: IT Service Managers, Service Desk Managers, IT Operations Managers, etc.
- Auditors: Internal auditors or individuals aspiring to become certified lead auditors in IT service management.
- Consultants: Individuals offering consultancy services related to IT service management systems.
- Managers and Supervisors: Those responsible for implementing or maintaining ISO 20000-1:2018 within their organization.
- Anyone involved in auditing suppliers or third-party auditors in the IT service management domain.
Dates and Booking
To enroll for Edullence courses, you can write to us at info@edullence.com
- Our classroom courses run at training venues globally.
- Our virtual courses are taught live by an expert tutor via Zoom/ google meet etc. You can interact with other delegates and ask questions, just as you would in a traditional classroom.
- If you have several staff to train, we can come to your premises and teach your team which can be a more cost-effective training option – please email sales@edullence.com for a quote.
View our upcoming trainings here – https://edullence.com/events/
Enhanced Career Opportunities: ISO 20000-1:2018 Lead Auditor certification by Edullence opens doors to diverse career prospects in IT service management and ITIL roles, offering global recognition and advancement opportunities.
Improved IT Service Management: Proficiency in auditing skills facilitated by Edullence enables the identification of opportunities for enhancing IT service management, leading to improved service quality, customer satisfaction, and operational efficiency.
Global Recognition and Credibility: Attaining ISO 20000-1:2018 Lead Auditor certification from Edullence establishes credibility and trust, fostering stronger relationships with stakeholders and demonstrating commitment to effective IT service management globally.
Comprehensive Understanding of IT Service Management Principles: Participants gain a profound understanding of ISO 20000-1:2018 principles with Edullence’s guidance, enabling them to align IT services with business objectives, improve service delivery processes, and drive continual improvement in IT service management practices.
Enhanced Audit Skills and Techniques: Training provided by Edullence enhances essential audit skills such as planning, conducting, and reporting, empowering auditors to effectively assess compliance and recommend actions to optimize IT service management processes.
Contribution to Organizational Efficiency: Certified auditors trained by Edullence play a crucial role in ensuring the effectiveness of IT Service Management Systems, promoting service excellence, meeting stakeholder expectations, and driving organizational efficiency through optimized IT service delivery.
