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Information Technology

IT Service Management Systems Internal Auditor Training

Based on ISO 20000-1:2018 standard

Introduction:

Welcome to Edullence’s ISO 20000-1:2018 Internal Auditor Training Course. This comprehensive program is meticulously crafted to equip participants with the knowledge and skills necessary to conduct effective internal audits of IT Service Management Systems (ITSMS) based on the ISO 20000-1:2018 standard. Whether you’re aspiring to become a proficient internal auditor or seeking to enhance your understanding of ITSMS auditing principles, Edullence’s course is tailored to meet your professional development needs.

Course Overview:

Edullence’s ISO 20000-1:2018 Internal Auditor Training Course provides a comprehensive understanding of the ISO 20000-1:2018 standard, focusing on internal auditing techniques, processes, and best practices. Participants will learn how to plan, execute, report, and follow up on internal audits, contributing to the continual improvement of their organization’s IT service management processes.

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What Will You Learn?

  • Understand the requirements and principles of the ISO 20000-1:2018 standard.
  • Develop the skills necessary to conduct effective internal audits of ITSMS.
  • Gain practical insights into planning, executing, and reporting internal audits.
  • Learn how to identify non-conformities and recommend corrective actions.
  • Enhance communication and interpersonal skills for conducting internal audits.
  • Acquire knowledge on the importance of continual improvement within IT Service Management Systems (ITSMS) and learn how to integrate this principle into internal audit processes effectively.

Course Curriculum

Introduction to ISO 20000-1:2018

  • Overview of IT Service Management Systems
  • Key concepts and principles of ISO 20000-1:2018
  • Structure and requirements of the standard

Internal Auditing Fundamentals

Planning and Preparation for Internal Audits

Conducting Internal Audits

Reporting and Communication

Non-conformities and Corrective Actions

Case Studies and Practical Exercises

Certification Exam Preparation

The ISO 20000-1:2018 Internal Auditor training course by Edullence is designed for individuals who are responsible for conducting internal audits within their organization’s IT Service Management System (ITSMS) or are interested in pursuing a career in internal auditing. This course is particularly beneficial for:

  • IT Professionals: IT Managers, IT Service Desk Managers, IT Support Specialists, etc.
  • Internal Auditors: Individuals responsible for conducting internal audits of ITSMS processes and procedures.
  • Management Representatives: Personnel tasked with managing the ITSMS and ensuring compliance with ISO 20000-1:2018 requirements.
  • Anyone involved in implementing or maintaining ISO 20000-1:2018 within their organization.

Dates and Booking

To enroll for Edullence courses, you can write to us at info@edullence.com

  • Our classroom courses run at training venues globally.
  • Our virtual courses are taught live by an expert tutor via Zoom/ google meet etc. You can interact with other delegates and ask questions, just as you would in a traditional classroom.
  • If you have several staff to train, we can come to your premises and teach your team which can be a more cost-effective training option – please email sales@edullence.com for a quote.

View our upcoming trainings here – https://edullence.com/events/

Enhanced Internal Audit Skills: Participants will develop the necessary skills and knowledge to plan, conduct, report, and follow up on internal audits effectively, contributing to improved IT service management processes within their organization.

Increased Organizational Compliance: Training as internal auditors will enable participants to identify areas of non-conformance and recommend corrective actions, thereby enhancing compliance with ISO 20000-1:2018 standards and regulatory requirements.

Professional Development: Completing the ISO 20000-1:2018 Internal Auditor training course by Edullence will enhance participants’ credentials and open up opportunities for career advancement in IT service management and auditing roles.

Contribution to Continuous Improvement: Internal auditors play a critical role in driving continuous improvement within organizations by identifying opportunities for process enhancement and recommending corrective actions to address non-conformities.

Cost Savings: Effective internal audits help identify inefficiencies and areas for improvement, leading to cost savings through improved processes, reduced incidents, and enhanced IT service performance.

Global Recognition and Credibility: Acquiring ISO 20000-1:2018 Internal Auditor certification from Edullence enhances credibility and trust, establishing stronger relationships with stakeholders and demonstrating commitment to resilient business practices on a global scale.