Introduction:
Welcome to Edullence’s comprehensive ISO 20000-1:2018 Foundation Training Course designed to provide participants with a fundamental understanding of the ISO 20000-1:2018 standard and its principles. This course serves as an introduction to IT Service Management (ITSM) and is ideal for individuals new to IT service management or those seeking to refresh their knowledge.
Course Overview:
Edullence ISO 20000-1:2018 Foundation Training Course offers an introductory exploration of the ISO 20000-1:2018 standard, emphasizing key concepts, principles, and requirements. Participants will gain insights into the fundamentals of IT service management, enabling them to contribute effectively to organizational ITSM implementation and improvement initiatives.
What Will You Learn?
- Gain a basic understanding of the ISO 20000-1:2018 standard and its requirements.
- Learn about the key principles and concepts underlying IT Service Management Systems.
- Understand the importance of IT service management in organizational success.
- Acquire foundational knowledge to support ITSM implementation and maintenance.
- Explore the role of ISO 20000-1:2018 in enhancing IT service delivery and organizational efficiency.
- Understand the process approach to IT service management and its application in achieving organizational objectives.
Course Curriculum
Introduction to ISO 20000-1:2018
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Overview of IT service management
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Key concepts and principles of ISO 20000-1:2018
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Structure and basic requirements of the standard
Fundamentals of IT Service Management
Roles and Responsibilities within ITSM
Introduction to Service Design
Planning and Preparation for ITSM Implementation
Documentation and Record Keeping
Internal Communication and Training
Continuous Improvement in ITSM
Case Studies and Practical Exercises
Review and Examination Preparation
The ISO 20000-1:2018 Foundation Training course is designed for individuals who are new to IT service management or wish to gain a basic understanding of the ISO 20000-1:2018 standard. This course is particularly beneficial for:
- Entry-level professionals: Individuals new to IT service management roles or aspiring to work in IT service management-related fields.
- Employees involved in ITSM implementation
- Personnel tasked with supporting the implementation or maintenance of ISO 20000-1:2018 within their organization.
- Anyone interested in learning about IT service management: Individuals seeking foundational knowledge to enhance their understanding of IT service management principles and practices.
Dates and Booking
To enroll for Edullence courses, you can write to us at info@edullence.com
- Our classroom courses run at training venues globally.
- Our virtual courses are taught live by an expert tutor via Zoom/ google meet etc. You can interact with other delegates and ask questions, just as you would in a traditional classroom.
- If you have several staff to train, we can come to your premises and teach your team which can be a more cost-effective training option – please email sales@edullence.com for a quote.
View our upcoming trainings here – https://edullence.com/events/
Introduction to IT Service Management: Participants gain a foundational understanding of IT service management principles, setting the stage for further exploration and career advancement in IT service management-related roles.
Support for ITSM Implementation: Training equips participants with the knowledge necessary to support the implementation and maintenance of ITSM practices within their organization, contributing to organizational improvement initiatives.
Enhanced Professional Development: Completion of the course demonstrates a commitment to professional development and a willingness to learn about IT service management practices, enhancing career prospects and employability.
Contribution to Organizational Success: Understanding ISO 20000-1:2018 principles enables participants to contribute to organizational success by promoting efficient IT service delivery, ensuring compliance with legal and regulatory requirements, and enhancing organizational efficiency.
Improved Problem-Solving Skills: Participants develop enhanced problem-solving skills, allowing them to effectively identify and address IT service management-related issues within their organization’s processes.
Better Service Management: Through understanding ISO 20000-1:2018 principles, participants learn to implement better service management strategies, improving service delivery and enhancing overall organizational effectiveness.
