ISO 20000:2011 – Internal Auditor Training CourseISO 20000:2011 / Information Technology Service Management Systems / Internal Auditor Training Course

ISO 20000 - Internal Auditor Training Course
This training provides you with the knowledge and skills to perform internal audits on the management systems based on ISO/IEC 20000 and to contribute to their continual improvement.

Duration - 2 Days

who should attend?

  • Individuals interested in monitoring the effectiveness of their organization’s ITSMS implementation and those who want to be ISO/IEC 20000-1 internal auditors.
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management


Upon completion of the training, you will be able to:

  • Identify the principles of auditing and auditor responsibilities
  • Plan an internal audit for an ISO 20000-1 IT service management system
  • Conduct informal opening and closing meetings
  • Conduct an audit based on good process identification, sampling and questioning
  • Provide verbal and written feedback
  • Construct and document concise nonconformities
  • Report the audit effectively

Follow up on corrective actions


  • Introduction to Information Technology Service Management
  • Detailed content of ISO20000-1:2011 and ISO20000-2:2012
  • Similarities with OHSAS 18001, ISO14001 & ISO 9001
  • Information Technology Service Management Issues including operational control
  • Information Technology Audit Skills
  • Practical exercises and feedback.
how can we help you?

Contact us via email at [email protected] or submit a business inquiry online.

Thank you for an excellent course which was greatly enjoyed in all respects. It was a real “Crammer” but has undoubtedly fired my imagination as to what can be achieved.

Sue Haworth
Quality Manager, BNFL

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