Foundation Training Course
ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).<br />
By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.
Internal Auditor Training Course
This training provides you with the knowledge and skills to perform internal audits on the management systems based on ISO/IEC 20000 and to contribute to their continual improvement.
Lead Auditor Training Course
The aim of this training is to provide delegates with the knowledge and skills required to perform first, second and third party audits of Information Technology Service Management processes against the requirements of ISO/IEC 20000-1, Part 1 Specification.
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Thank you for an excellent course which was greatly enjoyed in all respects. It was a real “Crammer” but has undoubtedly fired my imagination as to what can be achieved.
Sue Haworth
Quality Manager, BNFL