ISO 20000:2011 Courses

ISO 20000 - Foundation Training Course

Foundation Training Course

ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).<br /> By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.
ISO 20000 - Internal Auditor Training Course

Internal Auditor Training Course

This training provides you with the knowledge and skills to perform internal audits on the management systems based on ISO/IEC 20000 and to contribute to their continual improvement.
ISO 20000 - Lead Auditor Training Course

Lead Auditor Training Course

The aim of this training is to provide delegates with the knowledge and skills required to perform first, second and third party audits of Information Technology Service Management processes against the requirements of ISO/IEC 20000-1, Part 1 Specification.
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benzac ac wash buy online Thank you for an excellent course which was greatly enjoyed in all respects. It was a real “Crammer” but has undoubtedly fired my imagination as to what can be achieved.

Sue Haworth
Quality Manager, BNFL

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